Payment, Delivery & Returns

Which are the means of payment accepted by Aymara Cosmetics?

Aymara Cosmetics allows you to pay online by Carte Bleue, Visa, MasterCard, Maestro, Sofort, Ideal and PayPal.

Are the payments by card really protected ?

Aymara Cosmetics takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the Stripe payment platform which alone receives the banking information provided on the site at the time of the payment. When you enter your bank card number to pay for your purchases, in reality you transmit your banking data directly to Stripe, which records them in its highly-protected server. This information is not forwarded by any intermediary, not even Aymara Cosmetics, and is not stored either by our technical service providers.

Are taxes included?

Our prices display all taxes included for orders towards towards countries that are members of the European Union.

For orders to countries outside of the European Union, customs and duties in the destination country are not included. The customer/recipient will have to pay to the courrier during delivery.

We ship our packages with FedEx, TNT and Envialia depending on the country of destination and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try 1 more time to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package. Orders are generally shipped the same day if placed before 1pm on working days. Orders received after 1pm or on a  non-working day, will be shipped the next working day.

To countries within the European Union, we offer both standard and express shipping. Standard shipping should be delivered in 3 to 4 business days from being shipped. Express normally takes 1 business day.

DELIVERY

Outside of the European Union, we only offer the express option taking 1 to 5 business days generally depending on the country of destination.

Shipping fees per country

STANDARD
COUNTRY Orders under 100 euros Orders over 100 euros
Andorra 35,00€ 35,00€
Australia NOT OFFERED NOT OFFERED
Austria 35,00€ 35,00€
Belarus NOT OFFERED NOT OFFERED
Belgium 35,00€ 35,00€
Bosnia NOT OFFERED NOT OFFERED
Bulgaria 35,00€ 35,00€
Canada NOT OFFERED NOT OFFERED
Croatia NOT OFFERED NOT OFFERED
Cyprus 35,00€ 35,00€
Czech Republic 35,00€ 35,00€
Denmark 35,00€ 35,00€
Estonia 35,00€ 35,00€
Finland 35,00€ 35,00€
France 35,00€ 35,00€
Germany 35,00€ 35,00€
Greece 35,00€ 35,00€
Guadeloupe NOT OFFERED NOT OFFERED
Guernsey 35,00€ 35,00€
Guyana NOT OFFERED NOT OFFERED
Hong Kong NOT OFFERED NOT OFFERED
Hungary 35,00€ 35,00€
Iceland NOT OFFERED NOT OFFERED
Indonesia NOT OFFERED NOT OFFERED
Ireland 35,00€ 35,00€
Isle of Man NOT OFFERED NOT OFFERED
Israel NOT OFFERED NOT OFFERED
Italy 35,00€ 35,00€
Japan NOT OFFERED NOT OFFERED
Jersey 35,00€ 35,00€
Liechtenstein NOT OFFERED NOT OFFERED
Lithuania 35,00€ 35,00€
Luxembourg 35,00€ 35,00€
Malta 35,00€ 35,00€
Martinique NOT OFFERED NOT OFFERED
Mexico NOT OFFERED NOT OFFERED
Monaco 35,00€ 35,00€
Netherlands 35,00€ 35,00€
Norway 35,00€ 35,00€
Peru NOT OFFERED NOT OFFERED
Philippines NOT OFFERED NOT OFFERED
Poland 35,00€ 35,00€
Portugal 35,00€ 35,00€
Qatar NOT OFFERED NOT OFFERED
Romania 35,00€ 35,00€
Saudi Arabia NOT OFFERED NOT OFFERED
Serbia NOT OFFERED NOT OFFERED
Singapore NOT OFFERED NOT OFFERED
Slovak Republic 35,00€ 35,00€
Slovenia 35,00€ 35,00€
South Africa NOT OFFERED NOT OFFERED
South Korea NOT OFFERED NOT OFFERED
Spain 35,00€ 35,00€
Sri Lanka NOT OFFERED NOT OFFERED
Sweden 35,00€ 35,00€
Switzerland 9,90 CHF FREE
Taiwan NOT OFFERED NOT OFFERED
Thailand NOT OFFERED NOT OFFERED
Tunisia NOT OFFERED NOT OFFERED
Turkey NOT OFFERED NOT OFFERED
UK 35,00€ 35,00€
Ukraine NOT OFFERED NOT OFFERED
USA NOT OFFERED NOT OFFERED
Vietnam NOT OFFERED NOT OFFERED

Important Notes:

  • The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability times and order preparation times. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.
  • If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers). Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.
  • If your country isn’t listed, please contact us and we can look into adding it.

RETURNS

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (at your own expense). The articles must be returned undamaged and in their original packaging and with their labels attached.